Please review our service policies, damage liability rules, pickup cancellation windows, and garment return terms.
Last Updated: August 29, 2026
Free pickup and delivery are subject to local region availability and are applicable to orders exceeding ₹500. Orders below this threshold carry a transport delivery charge of ₹50. Our collection executive will visually inspect and log individual garments at the door.
While our Italian spotting processes have a high success rate, stain removal is subject to fabric weave densities, the age of the stain, and prior home cleaning methods used. The Radiant does not guarantee 100% stain removal for set-in spots and is not liable for structural wear resulting from old stains.
In the rare event of damage or loss during our cleaning processing cycles, our liability is strictly capped at a maximum of 10 times the wash/dry cleaning processing cost charged for that specific garment, or a maximum value of ₹3,000, whichever is lower. The customer must report any disputes within 24 hours of delivery.
Garments not collected or delivered within 30 days from the completion date will be kept in storage counters, subject to a nominal storage surcharge. The Radiant is not responsible for garments left unclaimed beyond 60 days.
